Refunds are valid within 2 hours of purchase and only apply to the first payment we receive, as long as you haven't made more than 10 API calls.
If for any reason your subscription payment is doubled, refund requests for the double payment will only be accepted within 72 hours of payment confirmation. Refund requests for duplicate payments made in months prior to the current month will not be accepted.
If you cancel your paid subscription on the website and, for whatever reason, the subscription cannot be automatically canceled in your Stripe or Paypal account, they will only accept refund requests for the first post-cancellation debit made on the website, as long as the refund request is made within 72 hours after the debit has been made in your account. After this period, return claims will not be accepted.
If we determine that you are eligible for a refund, we will refund the full purchase price of your subscription less any third-party fees associated with your purchase, such as credit card processing fees. Please understand that we reserve the right to change our Refund Policy at any time without notice.
To request a refund, please email us at support[@]metals-api.com with your purchase information and explain why. Our Customer Service team will have 14 days to analyze your claim and will return a response. If the refund request is accepted, a credit will be returned to the credit card used to make the purchase. The accreditation times will depend on the credit card and/or the bank.