Refunds are valid within 2-hours after the time of purchase and only apply to the first payment we receive, as long as you haven’t made more API Calls than those offered in the free plan.
If for any reason the payment for your subscription is doubled, only requests for a refund of the doubled payment will be accepted within 72 hours after the payment is confirmed. Refund requests for duplicate payments made in months earlier than the current month won't be accepted.
If you cancel your paid subscription on the website and, for any reason, the subscription cannot be canceled automatically in your Stripe or Paypal account, claims will only be accepted within 72 hours of the cancellation made on the website. After this period, claims for refunds will not be accepted.
To request a refund, please email us at support[@]metals-api.com with your purchase information and explain why. Our Customer Service team will analyze your claim and return a response.
In the event that the refund request is accepted, a credit will be issued back to the credit card used to purchase the software.